At El Cortez, we value our customers and strive to provide an excellent dining experience with every order. Please read our refund policy carefully:

1. Incorrect or Missing Items

• If your order contains incorrect or missing items, please notify us within 30 minutes of receiving the order.
• You may be eligible for a replacement, or a partial/full refund based on the specific issue.

2. Refund Process

• All refund requests must be made via email or phone with valid proof of purchase.
• Refunds or replacements will be considered on a case-by-case basis.
• Approved refunds will be processed within 5-7 business days to the original method of payment.

3. Non-Refundable Situations

• No refunds will be issued for orders where the food has been tampered with, or if you change your mind after receiving the order.
• We do not issue refunds for dissatisfaction due to personal taste preferences.

If you have any questions or concerns regarding our refund policy, please contact us at ELCORTEZ@elcortezrestaurant.com.